Terms & Conditions

IXORA CORPORATION SDN BHD (“ALFIO RALDO”) aims to offer a professional cost-effective service tailored to your needs. This section sets out what you (the customer) can expect from Alfio Raldo and what we ask you to do in return so we can deliver that service.

Payment Terms

1. We accept payment by one of the following methods : Visa Card Credit, Master Card Credit, Debit Card and payment via Paypal

    For bank-in or online bank transfer, kindly email us (orderalfioraldo@yahoo.com) a print screen of the payment made or bank in slip and state the order number. We

    will contact you via email to confirm payment received and we will proceed to process your order.

Return / Exchange Policy 

  • If the product you have received is faulty, wrong item or damaged, you can request to return/exchange the item back to Alfio Raldo and get a refund.
  • A return process requires buyers to ship the received product back to Alfio Raldo in the same condition as when it first arrived, together with other free gifts or items provided by seller.
  • Please note that in the event where the Return request or returned product fail to meet Exchange policy, Alfio Raldo has all the rights to reject your request.
  • Responsible party to bear shipping cost depends on the reason of your 'Return/Exchange' request.
  • If you requested 'Return/Exchanged due to damaged, faulty or wrong product, the shipping fee will bear by Alfio Raldo.
  • If the 'Return/Exchange is due to buyer's change of mind, then buyer will bear their own shipping fee to return the product to Alfio Raldo.
  • For more information, please email to orderalfioraldo@yahoo.com

Cancellation Order 

  • Cancellation can only be done BEFORE shipping starts.
  • If you already have received the product or if the product is on the way to you, you need to request 'Return' because the product has to be returned back to seller in order for buyers to get a refund.